Gillian joined Water New Zealand as Chief Executive in July 2020. Water New Zealand is a national not-for-profit organisation which promotes the sustainable management and development of the water environment, with particular focus on drinking water, wastewater and stormwater.

Prior to joining Water New Zealand, Gillian held head of strategy and head of regulatory affairs roles at NZX and ASX listed Meridian Energy. She was part of the small team (Electricity Reform Transition Unit) which advised the New Zealand Government on the split of Electricity Corporation of New Zealand, and the establishment of Meridian Energy, Genesis Energy and Mercury Energy.

Before moving to New Zealand, Gillian was a Senior Consultant with economics consultancy business, London Economics specialising in electricity regulatory reform.

Gillian has a MSc in Natural Resource and Environmental Economics, and a BSc Economic from University College London. She is also a Chartered Member of the New Zealand Institute of Directors.

Speaker Session:
Topic 1: Capacity Development – A New Zealand perspective
Topic 2: Water Reform – A New Zealand perspective

Capacity Development – A New Zealand perspective

Gillian Blythe
Chief Executive
Water New Zealand

Significant investment in the water infrastructure in New Zealand is required. This will increase workloads and new skill requirements. Upskilling workers in ways that attract, retain and grow the workforce ensures the right people will be available in the right place, at the right time.

Through a series of workshops Water New Zealand has developed a transformation vision where the water sector is a vocation of choice attracting and retraining valued and quality trained staff.

Five focus areas were identified, with stepping stones towards a 2050 aspirational outcome.

1. Awareness and interest in the water sector attracts education leavers to work in the water sector
2. Targeted education and training programmes upskill the future workforce
3. A diverse workforce results in better outcomes
4. Investment and collaboration supports research and innovation
5. Competitive compensation and benefits make New Zealand water sector a career of choice

Siti Hajar has joined Indah Water Konsortium Sdn Bhd for 7 years working in Strategic Planning Unit prior leading the Business Development Unit under Corporate Planning Department.

At Business Development Unit, Siti Hajar is driving Indah Water Konsortium’s ancillary businesses such as water recycling, industrial waste treatment, management and technical consultancy services and land rentals.

Prior joining Indah Water Konsortium, Siti Hajar works with a few financial institutions involving in banking operations, strategic planning as well as product and business development.

Siti Hajar graduated with a Bachelor of Accountancy from Universiti Teknologi MARA Malaysia.

Speaker Session:
Topic: Advancing Sewerage Services through Capacity Building: A Case Study of IWK

Advancing Sewerage Services through Capacity Building: A Case Study of IWK

Siti Hajar Ab Aziz
Manager, Business Development
Indah Water Konsortium Sdn. Bhd.

Indah Water Konsortium (IWK) has emerged as a pivotal player in Malaysia's sewerage industry, not only in the operation and maintenance of sewerage systems but also in contributing significantly to capacity development within the sector.

Leveraging its extensive expertise, IWK through its consultancy and advisory services offers valuable insights to public and private stakeholders, aiding in strategic decision-making, regulatory compliance, and infrastructure planning both in sewerage and non-sewerage sectors. To date, IWK has worked together with other regional industry players through various partnership programs to improve their capacity development towards achieving sustainable operations and environments such as from Vietnam, Indonesia, Philippines, India, Saudi Arabia, Sri Lanka, etc.

A testament to IWK's commitment to capacity development is the establishment of the Asian Sewerage Training, Research and Innovation Centre of Excellence (ASTRICE). ASTRICE serves as a dedicated training centre that provides comprehensive programs aimed at upskilling professionals in the sewerage industry. ASTRICE’s training and development program focuses on capacity building in areas of customer relations, health and safety, fundamentals of sewerage systems to new technology, processes and skills. By imparting specialized knowledge, technical skills, and cutting-edge practices, ASTRICE is nurturing a cadre of experts capable of addressing the sector's evolving challenges.

In conclusion, IWK stands as a pivotal force in the Malaysian sewerage industry, not only through its operational excellence but also as a catalyst for capacity development. Its consultancy and advisory services, coupled with the ASTRICE Training Centre, exemplify a holistic approach toward fostering a skilled workforce and ensuring the sustainability of sewerage systems in Malaysia and its surrounding countries.

Datuk Shahul Dawood is the Chief Executive of Human Resource Development Corporation (HRD Corp), an agency under the Ministry of Human Resources responsible to the nation’s talent development aspirations.

Well known for his entrepreneurial acumen and corporate experience of more than 25 years, he led the organisation through a massive transformation in a short span of less than 3 years. This was marked by the rebranding HRDF to HRD Corp in December 2021 and the biggest expansion of the Pembangunan Sumber Manusia Berhad Act 2001, which now covers employers in 18 sectors and 238 subsectors.

Under his leadership, HRD Corp also introduced a number of new stakeholder-friendly policies that are geared towards strengthening the organisation’s speed, agility and transparency. He also took HRD Corp through its digital and human capital transformation initiatives in the last three years.

Speaker Session:
Topic: Sharing The Experience - Towards Sustainability and Resiliency

Sharing The Experience - Towards Sustainability and Resiliency

Datuk Wira Shahul Dawood
Chief Executive
Human Resource Development Corporation (HRD Corp)

In order to achieve sustainability and resiliency at scale, organisations need to invest in new technology and infrastructure. Beyond that, they also need to adopt new approaches that may transform their business models.
While these are necessities in the digital-first post-pandemic world, they must be done in tandem with investment into the organisation’s greatest asset; it's people. Organisations need skilled and capable talents to be able to adopt these new approaches and ensure the seamless transitions to new tech and infrastructure.
Join Datuk Wira Shahul Dawood, as he discusses innovative approaches in human capital development and how they will form the core basis of attaining sustainability and resiliency.

Aznah Nor Anuar acquired her first degree in Civil-Environmental Engineering from University Teknologi Malaysia in 2000; then Environmental Engineering Master Degree and PhD, also from Universiti Teknologi Malaysia in 2001 and 2009, respectively. She began her academic career with UTM in 2000 and known to be actively involved with the Society of Engineering Education Malaysia (SEEM) since 2011. Currently, at national level she served as research expert at Indah Water Research Centre, governed by Indah Water Konsortium Sdn Bhd and university level as Deputy Director of Disaster Prevention and Preparedness Centre, Malaysia-Japan International Institute of Technology, Universiti Teknologi Malaysia Kuala Lumpur. Her research interests in Environmental Engineering are in the area of environmental issues-related disaster risk management, microbial granulation for wastewater treatment and low cost-green-sustainable technology for water and wastewater management. Her other research interest is community-based engineering service learning. At present, she has published about 45 indexed journals and more than 90 conference proceedings that covers topic of her research interests.

Speaker Session:
Topic: Development of Aerobic Granular Sludge Technology for Domestic Wastewater Treatment In a Hot Climate

Development of Aerobic Granular Sludge Technology for Domestic Wastewater Treatment In a Hot Climate

Assoc. Prof. Dr. Aznah Nor Anuar
Deputy Director of Disaster Preparedness and Prevention Centre,
Malaysia-Japan International Institute of Technology (MJIIT)
Universiti Teknologi Malaysia (UTM KL)

Conventional domestic wastewater treatment plants based on activated sludge technology require large footprint (big settling tank) due to the relatively slow settling characteristics of sludge flocs. Aerobic Granular Sludge (AGS) technology offers a possibility to design a compact system based on simultaneous organic and nutrient removal and because of the good settling characteristics of the AGS, the use of a big settling tank is not necessary. Therefore, the installation can be more compact, at a cheaper cost. With a collaboration between Universiti Teknologi Malaysia and Indah Water Konsortium Sdn. Bhd., this study aimed to develop AGS system for domestic wastewater treatment applications in hot climate conditions. Therefore, a 2.5-litre laboratory-scale reactor known as Cyclic Aerobic Granular Sludge Bioreactor (CAgSBio) was designed and used. The operation of the reactor was based on the Sequencing Batch Reactor (SBR) system and specifically designed to be operated for twenty-four (24) hours continuously. The study shows stable AGS (fed with low-strength domestic wastewater) with average size of > 0.6 mm were formed. To demonstrate the simultaneous organic and nutrient removal by AGS, a removal study was also conducted. CAgSBio system showed stable organic, ammonia and phosphate removal performance. As a conclusion, stable and compact AGS can be developed and performed effectively in hot climate conditions for domestic wastewater treatment applications, particularly in Malaysia as an alternative technology which is compact, high speed operation process and more efficient.

Gillian joined Water New Zealand as Chief Executive in July 2020. Water New Zealand is a national not-for-profit organisation which promotes the sustainable management and development of the water environment, with particular focus on drinking water, wastewater and stormwater.

Prior to joining Water New Zealand, Gillian held head of strategy and head of regulatory affairs roles at NZX and ASX listed Meridian Energy. She was part of the small team (Electricity Reform Transition Unit) which advised the New Zealand Government on the split of Electricity Corporation of New Zealand, and the establishment of Meridian Energy, Genesis Energy and Mercury Energy.

Before moving to New Zealand, Gillian was a Senior Consultant with economics consultancy business, London Economics specialising in electricity regulatory reform.

Gillian has a MSc in Natural Resource and Environmental Economics, and a BSc Economic from University College London. She is also a Chartered Member of the New Zealand Institute of Directors.

Speaker Session:
Topic 1: Capacity Development – A New Zealand perspective
Topic 2: Water Reform – A New Zealand perspective

Water Reform – A New Zealand perspective

Gillian Blythe
Chief Executive
Water New Zealand

There are two drivers for water reform in New Zealand. First, the 2016 Havelock North water contamination event. Second, the increasing realisation that nationwide over the next 30 years significant investment in water infrastructure is required (NZ$125-185bn) which cannot be financed by the current providers of water services – sixty-seven local councils.

Following the passage of legislation (expected August 2023) the provision of water services in New Zealand will be transformed – ten Water Service Entities will be established between 1 July 2024 - 30 June 2026 with responsibility for drinking water, wastewater and stormwater services. These entities will be publicly owned, with professional boards. Regional Representation Groups will be established comprising 50% local government representatives and 50% mana whenua (local iwi/Māori).

Two new agencies provide regulatory oversight of the water sector in New Zealand. Taumata Arowai’s was established in 2021, as the water services regulator, responsible for implementing the six fundamental principles of drinking water safety, whilst ensuring they and the sector give effect to Te Mana o te Wai. The Commerce Commission will provide economic oversight of asset management plans, pricing plans, and consumer protection.

Pua Lay Kian, is a public policy executer and financial analyst by profession, with more than 10 years of experience in executing public water policy, analysing business plan and financial sustainability of the water industry in Malaysia. Pua currently serves as the Deputy Director of Licensing and Tariff Division in the Malaysian National Water Services Commission (SPAN) where she works closely with the government sectors as well as water operators on shaping a highly competitive and sustainable industry. She also spearheads numerous studies embarked on by SPAN which include cost benchmarking, tariff setting mechanism and cost pass-through for the water sector. Her involvements and insights into public policy and financial aspects are attributed to her vast hands-on experiences in SPAN and being a graduate in Bachelor of Science (Industrial Chemistry) degree and Master of Business Administration.

Prior to joining SPAN, Pua had served as chemist in PUB Singapore for 2.5 years and was responsible in analysing and monitoring water quality as well as actively involved in water quality related research and development. Prior to that, she had also worked as chemist in SGS Laboratory Services Malaysia for 2 years and was in charge of commercial lab testing.

Speaker Session:
Topic: The Malaysian Water Reform and Challenges

The Malaysian Water Reform and Challenges

Pua Lay Kian
Deputy Director
National Water Services Commission (SPAN)

With a strong vision and aspiration towards improving the efficiency and effectiveness and ensuring long term sustainability of the water industry, the Malaysian government has unveiled its inaugural water sector reform in 2004. The reform journey was a rather challenging one. It called for substantive and radical change in the legal and policy framework, paving the way for a clear division of tasks and responsibilities between policy formulation, regulatory oversight and service provision, aiming to improve operational efficiency of the service providers, instigate effective regulation by a central regulatory body and feasible financing mechanism. Nearly 2 decades since its inception, the Malaysian water sector has come a long way and has considerably progressed into what are we seeing today despite numerous pitfalls had been encountered along the reform journey. Nevertheless, in order to attain the full desirable outputs in meeting the intended objectives, more needs to be done to stay the course moving forward.

Dwike Riantara is a former journalist, now the Managing Director of Perumda Air Minum Tirta Mayang, a public water utility of Jambi City in Sumatra, Indonesia. Prior to this, he worked with the Indonesian Water Supply Association (PERPAMSI) where he initiated, supervised, and completed more than 50 Water Operators Partnerships (WOPs) projects in South East Asia since 2011, including the Indonesian national WOPs. Dwike has more than 10 years of experience in facilitating WOPs to help build the capacity of water utilities. He also became the Editor in Chief of Majalah Air Minum, a leading magazine in Indonesia’s water sector. He has been invited to many international forums to share Indonesia’s experience in water supply development-related issues.

Speaker Session:
Topic: Increasing Water Tariff in Political Year: Jambi City Experience

Increasing Water Tariff in Political Year: Jambi City Experience

Dwike Riantara
Managing Director
Perumda Air Minum Tirta Mayang,
Jambi City, Indonesia

When almost all other cities in Indonesia pulled their horse reins for increasing water tariffs during the political years, the Mayor of Jambi made a brave decision despite being attacked by some politicians and groups in society. Mr. Mayor did this twice during his last term when Indonesia was facing political years in 2018 – 2019 and 2023 – 2024. The tariff increased by 100 percent in 2018 and 15 percent in 2023. The tariff itself is still considered a non-full cost recovery for many years. However, the success of increasing tariffs has helped Tirta Mayang, the Jambi City water utility, to survive and perform much better than it was before. Most of the heads of regions in Indonesia are the stake owners of public water utilities. Since water tariff is normally made as a political decision and triggers controversy, strong leadership by the heads of regions is highly required to save water utilities from suffering financial difficulties. The process of increasing tariffs needs to be set up in a very careful scenario.

Thavendran Loganathan was appointed Head of Risk Management for Air Selangor on 1 January 2019 and has served the company since 10 October 2016. He has over 20 years of experience in audit, compliance, and risk management.
Thavendran graduated with a Bachelor of Accountancy, majoring in Audit and Governance in 2000 from Universiti Putra Malaysia and obtained a Masters in Business Administration (MBA) in 2004 from Universiti Utara Malaysia. He is also a Chartered Accountant (CA) in Malaysia.

Prior to joining Air Selangor, Thavendran previously served as the Deputy Head, Risk Management of Royal Bank of Canada (Malaysia) from 2013 until 2016. He has also held several senior positions namely as the Vice President of Internal Audit in Bank J. Safra Sarasin in Singapore from 2011 until 2013, and as Senior Manager of Operational Risk in Hong Leong Bank, Malaysia from 2009 until 2011.

Speaker Session:
Topic: Transforming Waters: Embracing Sustainability & Climate Change

Transforming Waters: Embracing Sustainability & Climate Change

Thavendran Loganathan
Head, Risk Management
Pengurusan Air Selangor Sdn. Bhd.

Embracing sustainability and climate change is not only an ethical action, but also a strategic commitment. At Air Selangor, we have incorporated the culture of sustainability and climate change in our daily operations’ imperatives, as we believe in its significant connection to people and planet – for a better tomorrow.

As the largest water operator in Malaysia, Air Selangor is committed in the pursuit to create a sustainable environment, social, and governance risks (ESG) landscape for the future generation by the virtue of realising United Nations Sustainable Development Goals (UN-SDG). The sustainability and climate change efforts are driven throughout our business value chain, as a collective force of unwavering commitment towards delivering the Best Customer Experience to 9.1 million consumers across Selangor, and Federal Territories of Kuala Lumpur and Putrajaya.

Being a responsible corporate citizen, the ESG practices are at the forefront of our business to steer the way forward in addressing the concern of water security. Since 2021, we have been spotlighting Air Selangor’s proactive preparedness in anticipating and managing the pressing challenges contributed by the consequences of climate change and rapid urbanisation through our annual Sustainability Report.

Thavendran Loganathan will be sharing insights on Air Selangor’s journey and aspirations.

Fang Yenn Teo is Professor of Hydro-Environmental Engineering at the University of Nottingham Malaysia, and Chair of the International Association for Hydro-Environment Engineering and Research (IAHR), Malaysia Chapter. He obtained a PhD in Civil Engineering from Cardiff University, UK. He has an established professional experience of over 22 years as engineer, science researcher, and senior manager in the field of civil engineering, particularly water engineering and management in a changing environment, including skills in hydrology and water resources, river and coastal engineering, flood and stormwater management. He is a qualified Professional Engineer (P.Eng.); Professional Technologist (P.Tech.); International Professional Engineer Register (Int.PE): APEC Engineer; ASEAN Engineer; Chartered Professional Engineer (ACPE); Fellow of the Institution of Engineers, Malaysia (FIEM); Fellow of Higher Education Academy (FHEA, UK); Fellow of ASEAN Academy of Engineering and Technology (FAAET); and a Member of the Institution of Engineering and Technology (MIET). He also holds numerous professional positions, including the Treasurer of International Water Association (IWA) Specialist Group on Sustainable Coastal and Estuarine Development, and Management Committee of IWA Specialist Group on Sustainability in the Water Sector.

Speaker Session:
Topic: Building with Nature for Water Resilience and Climate Change

Building with Nature for Water Resilience and Climate Change

Prof. Ir. Ts. Dr. Teo Fang Yenn
Professor of Hydro-Environmental Engineering,
Faculty of Science and Engineering,
University of Nottingham Malaysia

Climate change has posed a significant challenge to water resilience and resources management in Malaysia. Despite having a lot of rainfall each year, one of the biggest issues facing by the country is water shortage. On the other hand, water supply systems and infrastructure are under threat as a result of floods and excessive rainfall. For sustainability in the water sector, the best adaptation and mitigation measures are urgently needed to ensure the resilience and risk reduction due to the effects of climate change. One of the measures is to build with nature in order to harvest rain water using alternative methods while also combating the effects of climate change, which is associated to more intense rainfall, rising sea levels, and so on. With the implementation of the building with nature approach, coastal reservoirs are widely promoted as an alternative solution to supplement the function of downstream reservoirs by allowing the storage of excess freshwaters at the coastal areas for future use and providing shoreline protection. A paradigm shift from the traditional strategy of upstream freshwater reservoirs to downstream storages has been widely debated and potentially to be implemented in Malaysia. The associated research and development on this approach needs to be further investigated for sustainability in the water sector.

Dr. Sakkhamduang holds a bachelor’s degree in Community Development from Khon Kaen University (1997), a master’s degree in Forest Resource Administration from Kasetsart University (2003) and a Ph.D. from Tokyo University of Agriculture, Japan in 2014. Her thesis focused on agro-forestry systems for salt affected soils rehabilitation in northeast of Thailand.

She worked in the Royal Forest Department of Thailand for researching and promoting Non-Timber Forest Products utilization and conservation during 1998-2007. From 2007-2020, she worked for the Institute of Environmental Rehabilitation and Conservation, an international NGO based in Tokyo, Japan to promote sustainable agriculture, forest conservation, and environmental education in Thailand, Cambodia, and the Philippines.

Recently she works as a senior researcher for Thailand Environment Institute. Her works cover policies on climate change mitigation and adaptation, Ecosystem-based Adaptation (EbA) in water sector, Nature-based Solutions (NbS), climate resilience cities, sustainable development, and transboundary haze from open-burning of agricultural residues, amongst others

Speaker Session:
Topic: Nature-Based Solutions (NBS) for Thailand’s Water Resources: from Policy to Practice

Nature-Based Solutions (NBS) for Thailand’s Water Resources: from Policy to Practice

Dr. Jeeranuch Sakkhamduang
Senior Researcher
Thailand Environment Institute

Nature-based Solutions (NbS) is currently being applied worldwide in order to tackling socio-environmental issues, including water resource management. The Royal Thai Government shared their interest in applying NbS in natural resource management by indicates NbS concept in national plans and policies, such as National Adaptation Plan (NAP), the Thirteenth National Economic and Social Development Plan (2023-2027), the National Disaster Prevention and Mitigation Plan, and Master Plan on Water Resource Management, for instance. Although policies at national level encourage stakeholders to follow NbS concept in natural resource management, but in practices, the implementation is still limited, especially in water sector. Lack of knowledge and understanding in concept and approaches of NbS, such as oxbow lakes restoration, river connectivity, and wetland restoration and conservation amongst practitioners and policy makers is one of reasons that makes NbS at area or project level difficult to happen and implement. Moreover, people are not willing to wait for long term benefit from NbS compare to short term benefit from conventional water management such as dam or reservoir. To make the NbS more adopted in Thailand, knowledge and capacity building for stakeholders and more investment from government and private sector on NbS are indispensable.

Ir. Lim Sin Poh is co-founder and Managing Director of Global Water Consultants Sdn Bhd (previously known as G&P Water & Maritime Sdn Bhd), and the IWA Specialist Group on Sustainable Coastal and Estuarine Development (SCED) (previously known as International Association for Coastal Reservoir Research (IACRR)) Co-Founder & Joint Secretariat.

He is a Registered Professional Engineer with the Board of Engineer Malaysia, a Corporate Member of the Institution of Engineers, Malaysia, and life member of Malaysian Stormwater Organization (MSO). He is also a Subject Specialist (River and Coastal Hydraulic) for DOE and a Certified Professional in Erosion and Sediment Control, CPESC of USA since 2007.

He has more than 30 years’ experience in engineering consultancy and he specialized in hydraulic and water resources. He oversees the company’s business operations and performance, management of the company and overall coordination and management of the projects.

He has been involved in more than 200 projects locally and projects in Indonesia, Cambodia, and Singapore. He has been promoting the application of Coastal Reservoir in the regions since 2016.

Speaker Session:
Topic: Reservoir Trophic State Index and Eutrophication Monitoring

Reservoir Trophic State Index and Eutrophication Monitoring

Ir. Lim Sin Poh
Managing Director
Global Water Consultants Sdn. Bhd.

Many lake/reservoirs were constructed for various purposes such as water resources, flood detention, recreation, hydropower etc. In Malaysia, more and more reservoirs being constructed for water storage purposes including many off river storage (ORS) with shallower water depth. Many lake/reservoir facing huge challenges in water quality due to uncontrolled discharges, continuous developments and its associated anthropogenic activities. One of the major concerns is Lake eutrophication. In monitoring Lake eutrophication, many lakes/reservoir manager adopted Carlson Index as indicator for trophic status and eutrophication level of lakes. However, this index may not be suitable for tropical lakes and may require modification to suit the tropical climate condition. This presentation highlight the needs to study and adopt suitable trophic state index (TSI) for individual lake/reservoir being monitored by water operators. In addition to the water quality monitoring, understanding of hydrodynamic condition of the lake/reservoir is equally important.

Ir. Ainul Azhar Mohd Jemoner was appointed Head of Planning and Capital Works for Air Selangor on 1 January 2018. He has over 30 years of industry experience.

Ir. Ainul graduated with a Bachelor of Science in Civil Engineering from California State University, Fresno, California in 1990 and holds a Masters in Business Administration (MBA) from UiTM – Cardiff Business School.

He began his career with the California Department of Transportation (Caltrans) and later joined PLUS Berhad as a senior engineer upon his return to the country. Prior to joining Air Selangor, he was the Senior Engineer 1 in Technical Services for OPUS International Consultants from 2000 until 2001.

Speaker Session:
Topic: How Will Air Selangor Meet a Water Demand Increase from 5,000 to 9,000 MLD in 30 Years?

How Will Air Selangor Meet a Water Demand Increase from 5,000 to 9,000 MLD in 30 Years?

Ir. Ainul Azhar Mohd Jemoner
Acting Director/Head of Operations
Pengurusan Air Selangor Sdn. Bhd.

Aspiring to become a leading water service provider in Asia by 2030, Air Selangor has a commitment to ensure sufficient supply of safe, clean, and quality treated water – not just for today, but also for tomorrow.

We deploy a comprehensive Water Demand Outlook analysis to warrant adequate supply through various influential factors such as:

• Population growth and comparison of recent census;
• Emerging demands from new development submissions;
• Long-term NRW reduction strategy; and
• Per Capita Consumption (LCD) reduction, which reflects our commitment to conserve water at all levels.

Being the largest water service provider in Malaysia, Air Selangor has embarked on a progressive foresight of Water Supply Outlook through augmentation of supply capacity with the construction of four state of the art water treatment plants: Rasau (Stage 1 and Stage 2), Langat 2 Phase 2 and Labohan Dagang Phase 2.

These water treatment plants contribute to a collective capacity of 2,360 MLD beginning 2030 making Air Selangor’s supply capability surplus 8,400 MLD – to ensure consumers benefit continuous supply of treated water enriched with a healthy reserve margin and well-connected water supply grid interconnectivity.

Ir. Ainul Azhar will be sharing insights on Air Selangor’s resilient water supply infrastructure for the evolving future.

Note: MLD – Millions of liter per day / Megaliters per day

Dr. Zulkafli Ghazali is a radiation processing and polymer technologist by profession and a former Director of Radiation Processing Division at Malaysian Nuclear Agency. He is an accomplished researcher and served Nuclear Malaysia for 37 years and has extensive experiences in R&D and commercialisation notably in radiation processing technology and polymer modification by ionizing radiation. His expertise includes radiation crosslinked wire and cables & biodegradable polymer, active packaging film, and electron beam accelerator technology.

He achieved his Master Degree in Petrochemical and Hydrocarbon Chemistry from University of Manchester (UMIST) and PhD in Polymer Technology from Leeds University, UK. After retiring from Government service, he is currently doing consulting and commercialisation with few companies in REE separation, SSW incineration, specialty cable, smart farming and environment preservation technology. At Rimbun Daun Ventures (RDV), he is promoting the use of quantum technology device, the Environmental Balance Device (EBD) in remediating water contaminant restore its natural ecosystem continuously and remain remediated on a long-term basis. The Environment Balance Device (EBD) is to improve water quality uptake and in the case of sewerage water treatment, the EBD will reduce chemical usage and electricity cost in sewerage treatment plant.

Speaker Session:
Topic: Embracing Quantum Physics in Drinking Water and Wastewater Treatment Plant for Sustainable Environmental Preservation

Embracing Quantum Physics in Drinking Water and Wastewater Treatment Plant for Sustainable Environmental Preservation

Dr. Zulkafli Ghazali
Director
Rimbun Daun Ventures Sdn Bhd

The presentation will highlight the quantum technology embedded in The Environment Balance Device (EBD) that will revolutionised how we sustainably treat and preserve environment and remediate its pollutant.

The EBD harness, optimize and balance positive and negative charges as well as atomic frequencies in matter contained in air, water and soil, effectively remediating organic and inorganic pollutants and restoring entire ecosystems to their original natural state. The EBD is designed to be environmentally friendly, 100% organic and free of harmful chemicals. It reduce the harmful impacts of environmental pollution from the waste discharge effluent via sustainable biotechnologies.

The EBD installation is designed to be low maintenance with minimum operating cost. The EBD will sustainably reduce greenhouse gases and offensive odors with the overall intent of reducing the carbon footprint and contributing to the global aim of mitigating climate change impacts. EBD offer remediation technology for river water, lake sediment and algae remediation as well as raw sewage treatment. EBD Systems will effectively remediate this large body of water on a continuous 24/7 basis even as it continues to be re-contaminated by the constant daily influent of additional new pollutants. EBD installation function continuously and effectively for 15 years +.

Successful installation of EBD treatment in treatment drinking water update, wastewater of sewerage plant, swine farms, poultry farms will be presented. The potential use of EBD in other areas will also
be highlighted.

Hasmah Mohamed Haris is currently the Senior Chief Assistant Director of Water Engineering and Sanitation Sector, Engineering Services Division, Ministry of Health Malaysia. She graduated in Bachelor of Microbiology from Universiti Kebangsaan Malaysia in 1998 and spent more than 15 years as Microbiologist in pathology department in various KKM’s hospitals. As a microbiologist in infectious diseases field, she is involved in many microbiological diagnostic testing including organisms identification and antibiotic susceptibility testing.

Hasmah also spent about three years in Institute for Public Health, National Institute of Health, Ministry of Heath Malaysia and has been involved in various research projects, particularly national surveys and infectious disease research. Her research areas are mainly focused on Hepatitis B and C diseases, Post-vaccination COVID-19 Immunity and Disease Surveillance, and Helminth Infection.

Recently in 2022 & 2023, she is actively involved in the study of water and environmental emerging contaminant; particularly PFAS in raw and treated drinking water, EDCs in drinking water and Cyanobacteria in environment, under Engineering Services Division, Ministry of Health Malaysia.

Speaker Session:
Topic: New Emerging Contaminants: The Challenges With AMR

New Emerging Contaminants: The Challenges With AMR

Hasmah Mohamed Haris
Senior Chief Assistant Director, Water Engineering and Sanitation Sector, Engineering Services Division,
Ministry of Health Malaysia

The occurrence of antimicrobial resistance (AMR) is raising public health problem worldwide as it threatens human and animal welfare, environment and economic development. The World Health Organization (WHO) listed AMR among the top 10 threats of global health. In 2019, nearly 5 million human deaths worldwide were associated with bacterial AMR, of which 1.3 million of the cases were directly attributable to bacterial AMR.

Antimicrobial-resistant germs can contaminate natural water sources such as rivers and oceans from discharge that flows from hospitals or sewage systems. As for now, even a proper wastewater treatment system may not fully remove the germs and their genes. Human can be exposed to AMR through direct contact with polluted waters, contaminated food or via the inhalation of fungal and spores that contain antimicrobial resistant microorganisms.

The misuse and overuse of antimicrobials, lack of clean water, sanitation and hygiene (WASH) are the main contributors of AMR. Inadequate infection prevention and control in health-care facilities, lack of awareness and legislation enforcement contribute to this concern.

Currently, there is no specific guideline for treatment and management of effluent from healthcare facilities in Malaysia. Conventional wastewater treatment systems are currently being used to channel the effluent to domestic wastewater treatment. Proper handling of antibiotics must go hand in hand with waste and effluent management, to tackle the spread of AMR.

Zulfikri bin Suboh graduated with Bachelor’s Degree in Civil Engineering from Clarkson University, New York, USA in 1987. He began his career at Taliworks Consortium Sdn Bhd in 1987 as part of the team in the privatisation concession of Loji Rawatan Air (LRA) Sungai Semenyih in Selangor, the first water privatisation project in Malaysia. He has more than 35 years of experience in the water industry
in various capacities and fields of interest including water treatment plant operation, distributions and NRW. Currently, he is the General Manager of Taliworks Corporation Bhd’s Water & Engineering Division and MWA Council Member for 2023-2035 Sessions.

Speaker Session:
Topic: Investigation on Water Treatment Residual for Potential Activated Carbon Material using Microwave Non-Destructive Testing

Investigation on Water Treatment Residual for Potential Activated Carbon Material using Microwave Non-Destructive Testing

Zulfikri Suboh
General Manager, Water & Engineering Division,
Taliworks Corporation Bhd

In the pursuit of a sustainable and environmentally-friendly world, the remediation and treatment of water treatment residuals have emerged as significant global concerns. To explore innovative treatment processes, researchers worldwide are actively investigating the potential of microwave technology. This technology shows promise in improving the ease, speed, and efficiency of managing water treatment residuals. This study aims to demonstrate the effectiveness of microwave non-destructive testing (MNDT) in examining the properties of residual or sludge waste provided by Sungai Harmoni Sdn. Bhd. The research proposes a detailed investigation of the electromagnetic properties of the sludge, focusing particularly on its electrical properties as an accurate indicator for appropriate treatment purposes. A laboratory-scale setup is utilized, employing small quantities of sludge. Three heating processes—natural heating, oven heating, and microwave heating—are employed to determine the most impactful method for accommodating changes in the composition of the residuals. By utilizing S-parameters acquired from MNDT measurements, the dielectric properties of two types of samples, granules and dust, are calculated. Comparative analysis is conducted to identify the most effective method for producing a pre-carbonized material suitable for potential future activated carbon derived from water treatment residuals.

Istiazah Ab Aziz, aged 35, currently holding the position of Water Technology Staff Engineer in PETRONAS Group Technical Solutions (GTS). She has 13 years of experience in water technology field. She started her early career in manufacturing industry in 2010 and then joined PETRONAS in 2012. Her main focus areas are on utility water systems operation, root cause failure investigation and capital project support. She has spearheaded various optimization and improvement strategies for cooling and steam generation systems in PETRONAS operating plants. She is the key person for utility water systems troubleshooting and abnormal situation management. Her role in capital project covers technical consultancy for overall project from front-end engineering design until commissioning of the utility water system. She also experienced in planning and execution of shutdown, start-up, and plant turnaround activities for utility water systems.

Speaker Session:
Topic: How to Achieve Reliability of Water Cooling System - Our Experience for Best Practices

How to Achieve Reliability of Water Cooling System - Our Experience for Best Practices

Istiazah Ab Aziz
Water Technology Staff Engineer
PETRONAS Group Technical Solutions (GTS)

Open Evaporative Cooling Water System (OECWS) is the most common cooling system in many industries. Reliability of cooling water system is crucial in ensuring overall facility efficiency to achieve both financial and environmental gains. The key factor to achieve reliable cooling water system is right and optimum water quality. This paper covers a holistic approach for cooling water quality improvement in OECWS at a petrochemical plant. Detailed assessment on the system performance was conducted to identify gaps which has contributed to the cooling water quality problem and impacting heat exchanger performance. Then, improvement plans were developed to address all gaps identified. It encompasses change of chemical treatment program, enhancement of water chemistry control and monitoring strategy, and coaching program for capability development of personnel in-charge in managing cooling water system. The holistic approach has contributed to significant improvement in cooling water quality including reduction in corrosion rate. Hence, enhance the heat exchanger performance and overall cooling water system reliability. The holistic approach can be a reference and guideline for other industry members in improving existing cooling water quality to achieve overall facility efficiency.

Mr. Mohamed Yazid graduated in Civil Engineering from University Of Strathclyde, Scotland, United Kingdom in 1997 and spent on practising civil engineering field such as Site / Consultant Engineer for Mentari Business Park, Sunway, PJ Selangor and appointed as the first Engineer in Pulau Pinang State Health Department in 1999. In 2000, he been transferred to Ministry of Housing and Local Government and assigned as Desk Officer for Solid Management (housing and institutional). 2005, he was assigned as Senior Assistant Director in Section Hospital Engineering, Engineering Services Division, Ministry of Health.

His major in Government is develop concession agreement for Hospital Support Services with UKAS, MOF. Facilities Management is his forte and focussing on infectious control namely cleansing, linen and laundry and HealthCare waste Management.

During Covid19, he was the Engineer totally involved with Crisis Preparedness and Response Centre (CPRC) managed quarantine station/centre based on engineering needs. His knowledge about disaster management proven during 2014 Flood, HAS Fire, Pandemic especially on risk management and post- disaster. 2021, he was appointed as Chief Engineer for Sarawak State Health Department to lead the strategic approach for Sarawak to embracing the pandemic and project post pandemic.

2023, he was appointed as current post to enhance local authorities’ potential in managing urban drainage system (especially those been affected by flash flood) and all the projects to cater socio-economy needs.
He is the chairman for MS 2775, Malaysia Standard Department. A people person which loves collaboration concept and always be the push the envelope to bridging the gap among all the relevant agencies.

Speaker Session:
Topic: Urban Drainage Now; For the Future Generation

Urban Drainage Now; For the Future Generation

Mohamed Yazid Kuman
Director, Department Public Health Engineering,
Local Government Department
Ministry of Local Government Development Malaysia

Most of the urbanite living in city in Malaysia been traumatized with flash flood, water scarcity and water pollution. Generally, most of the stormwater runoff especially in urban areas is catered by conventional drainage systems that carry runoff to the downstream by rapid disposal concept. By adapting the concept used vastly in USA, Europe and Japan, Sustainable Urban Drainage Systems (SUDS) are currently the recommended techniques towards solving three major problems in managing the urban drainage systems.

This paper to discuss managing urban drainage in Malaysia by taking example adapted by local authorities in the country.

The approaching strategies are as below:-
a) Sustainable Design (short, medium and long term),
b) Comprehensive Maintenance (Routine, Predictive)
c) Roles and Responsibilities (obligation agency)
d) Firm Enforcement by authorised agency
e) Efficient Asset Management
f) Community Involvement
g) Integrated Data Management
h) Technology Diversity and embracing the future adaptation
i) Human Resource empowerment
j) Report and Record Management
k) Strategic Incident/Disaster Management
l) Water Pollution Approach

As Local Government aim to strengthen all the facilities which related to people without taking race as a based, this paper is to ensure the next generation will not be burden with the major disaster as all the approaching strategies as listed above can be improvised to the resilience later.

Mr. Zareh is a co-founder of Excel Pipes Sdn Bhd and has been managing the company since its inception. He has more than thirty years of experience in the US tech industry prior to founding Excel Pipes. Previously he was a managing director of Medibic Alliance and a Strategic partner at Asia Private Equity Capital where he led the US operations and managed an investment fund for Daiichi Sankyo Pharmaceuticals. He has previously held senior management and strategic planning positions at Applied Biosystems and Gene Logics, two leading technology platform companies in the life sciences and pharmaceutical industries. At Applied Biosystems, he managed genotyping platform product line with an annual revenue of more than $120m and successfully launched applications of the platform in agriculture and forensics leading to new markets with annual revenues in excess of $250m.

Speaker Session:
Topic: Mild Steel vs GRP pipelines, an evaluation of performance over 30 years and considerations for large water transfer projects

Mild Steel vs GRP pipelines, an evaluation of performance over 30 years and considerations for large water transfer projects

Ali Reza Zareh
Director
Excel Pipes Sdn Bhd

In this presentation we will discuss and compare performance of two pipelines installed in Khusestan, Iran. The pipelines were installed in an area with soft clay soil and high-water table and regular flooding being close to major rivers and the Persian Gulf.

Three pipelines will be compared for their specifications and short and long-term performances. A MS pipeline of 326km length was installed in 1986-7 along with a 115km GRP pipeline in the same area. The MS pipeline has ~214km of DN500-900 and 112km DN>1000mm. The GRP pipeline has ~42km DN500-900 and ~73km DN>1000mm. The two projects have been in operation for more than 35 years.

A 54 km DN1600-1800 GRP pipeline was installed in 2009 in the same zone. We will also evaluate the performance of this pipeline.
We will analyze their performance over the years and the lessons learned by the operator for better asset management.

Norazalin Nasaha is graduated in civil engineering, year 2005.  She has been involved in infrastructure project such as water structure work, pipe work, highway and building works.

As part of project team, she and teams had successfully delivered the main component of Langat 2 project which were the completion of 1130 MLD water treatment plant construction, 3.0m diameter of raw pipeline work, 1.9m diameter of treated pipeline works, 2.1 km (Phase 1) tunnelling works, 210 ML of new balancing reservoir and 56 unit of staff quarters including its facilities for water operator. Previously she had gained experience in 1600 ha of site preparation works, highway and campus upgrading work for industrial training institute.

As of now, she is working with team towards the whole completion of Ampang-Hulu Langat raw water twin tunnel.

Speaker Session:
Topic: Hulu Langat – Ampang Treated Water Twin Tunnel

Hulu Langat – Ampang Treated Water Twin Tunnel

Norazalin Nasaha
Project Scheduler
SMHB Engineering

The Hulu Langat – Ampang Treated Water Twin Tunnel is one of the components in supplying treated water from Langat 2 Water Supply Project. The Langat 2 Water Supply Project is a major water supply project for the State of Selangor and the Federal Territory of Kuala Lumpur and has been and will be develop into two (2) phases, Phase 1 and Phase 2. The raw water is pumped from Semantan Intake and gravitated in 5.2 meter tunnel at 44.5 km long through Pahang- Selangor Raw Water Transfer Project (PSRWT). The raw water is treated in Langat 2 Water Treatment Plant (L2WTP). The treated water is pumped into two (2) new balancing reservoirs, Bukit Enggang Balancing Reservoir (BEBR) for bulk supply to Western Corridor and Hulu Langat Balancing Reservoir (HLBR), for bulk distribution to Northern Corridor.

The new HLBR will gravitate the treated water into the twin tunnel. The Hulu Langat – Ampang Treated Water Twin Tunnel is constructed with twin parallel tunnel, Stage 1 and Stage 2 tunnels. The Inlet portal of the tunnel is located near Adit 4 of the completed PSRWT and traverse two (2) km the Hulu Langat and Bukit Sungai Putih Forest Reserve. The outlet portal is located near the proposed Ampang Reservoir, which is still under construction. These 3.2m diameter twin tunnel will also function as a water storage and conveyance tunnel in supplying treated water to the Northern Corridor. It was planned that with the completion of Stage 1 tunnel it will benefits Ampang population area by first quarter of 2024.

Prof. Bani is a highly sought-after consultant by both the Public and Private sectors and is known for his expertise in Strategic Communications, Crisis Management, Marketing, Branding, Social Media and Corporate Transformation as well as Training in all related fields. He is the founder and Managing Director of bzBee Consult, an award-winning integrated strategic communications company.

He graduated with an LLB (Honours) from the University of Sheffield, UK and has wide-ranging professional experience that also includes diplomatic service, commercial advisory, cross-border negotiations, entertainment and broadcast advisory services, as well as events and artiste management. He is the current President of the Public Relations and Communications Association of Malaysia and an advisor to many committees in both the Public and Private sectors. He is also an Adjunct Professor at Taylor’s University and UNIRAZAK Kuala Lumpur.

An accomplished and respected PR professional, Prof. Bani is recognised as a role model for PR practitioners in Malaysia and the region. He was recently named Asia-Pacific Best PR Leader of 2022 by World Communication Forum Association (WCFA) at its annual Best PR Leader Regional Awards 2022 in Davos, Switzerland for his outstanding leadership and achievements in the field of public relations.

Speaker Session:
Topic: Crisis Communications: Effective Stakeholder Management

Crisis Communications: Effective Stakeholder Management

Prof. Hj. Mohd Said Bani C.M. Din
Founder & Managing Director,
BzBee Consult Sdn Bhd

President,
PRCA Malaysia

The presentation provides a concise and insightful overview of the pivotal role stakeholder management and media relations play in navigating crises. In today's fast-paced business environment, crises can arise unexpectedly, making it essential to communicate adeptly with stakeholders and the media in order to maintain trust and reputation.

The key components of stakeholder engagement will be highlighted as we delve into the art of identifying key stakeholders, understanding their concerns, and tailoring communication strategies to address their needs during times of crisis. Additionally, it underscores the significance of establishing open channels of dialogue, which will ensure accurate information dissemination and foster collaboration.

Media relations during a crisis are also explored, with an emphasis on the need for proactive engagement. The presentation highlights strategies for conveying transparent and consistent messages to the media, which will help to manage the narrative and minimise the potential for misinformation.

Mr. Daneil Punang joins the water industry as the CEO of LAKU Management Sdn Bhd, a GLC wholly owned by Sarawak Government in January 2021.

Prior to his appointment as the CEO of LAKU Management Sdn Bhd, he has spent about 30 years in oil & gas industries mainly at multinational companies such as Malaysia LNG Sdn Bhd, Petronas Carigali Sdn Bhd, Sarawak Shell Bhd, overseeing the maintenance related activities, both at the on shore and offshore facilities.

With his many years of working experience in oil & gas industry, holding critical positions in Asset Reliability and Integrity Management (ARIM), he is a great addition to the company, as Asset reliability and integrity is one of the biggest challenge, if not the number one, that water industry are facing now.

Most of water asset or facilities are ageing and at the same time Consumers are demanding better and more reliable water supply with zero interruption, where possible.

He was conferred Bachelor degree with Honours in Civil Enginering in 1989 from University of Technology Malaysia. He is also BEM certified Professional Engineer (PE) and Certified Construction Project Manager by CIDB.

Adding colors to his carrier, he represented Sarawak state football team during the Sarawak famous Ngap Sayot days, in the Malaysian national soccer league.

Speaker Session:
Topic: Effective Stakeholders Engagement: Experience Sharing by Laku Management Sdn. Bhd.

Effective Stakeholders Engagement: Experience Sharing by Laku Management Sdn. Bhd.

Ir. Ts. Daneil Punang
Chief Executive Officer
LAKU Management Sdn Bhd

LAKU Management Sdn Bhd (LAKU) is a Government Link Company (GLC) wholly owned by Sarawak Government.

On 1st January 1996, LAKU obtained its License to Operate four (4) water treatment plants in the Northern region of Sarawak namely Miri, Bintulu, Samalaju and Limbang, with a total plant design capacity of 688 MLD.

Currently LAKU has a staff strength of 470 people serving a population of 605,696 people. The largest consumers are the petrochemical plants in Bintulu and Samalaju such as Methanol plant at 19 MLD, ABF at 14 MLD, MLNG and SMDS at 8MLD respectively. Other equally important consumers are the domestic
and commercial category with total water demand of approximately 235 MLD.

Through its 25 years of operations, like many other water operators, LAKU has gone through a few water crisis, such as the El-Nino dry season experienced in Bintulu in the year 2009, the recent water mains dislocation at Miri and the recurring murky (colored) treated water in Bintulu and Miri, attributed to the high content of iron and organic matters in its raw water, respectively. These water issues had taught
LAKU very useful lessons with regards to the importance of managing and making an Effective Stakeholders Engagement.

Tg. Kidurong industrial area in Bintulu which contribute not less than 30% GDP for Sarawak is likened to a two-edged sword as far as LAKU operations is concern. The industrial area provides LAKU with the much-needed profit but at the same time demand for almost zero-tolerance to water supply interruption as without sufficient water may force these petrochemical plants to shut down and loose production.

LAKU has undertaken various stakeholder engagement in its effort to minimise adverse impact to its customers. The most common approach is disseminating planned and unplanned water interruption notices through its website, local newspapers and engaging directly with major customers.

Customers hotlines and service centres at all its four operating area are manned 24 hours to receive complaints and feedbacks on water related issues such as low water pressure, murky water, etc.

LAKU has always believed in two-way communication especially with its major customers, firstly, to understand the customer’s need for water including future plans, secondly, sharing with the customers LAKU’s operational capability and constraints and last but not least, recovery measures that either parties could undertake to minimise production impact should there be water supply interruptions.

Besides the customers which is by and large the largest and primary stakeholders, LAKU has its key stakeholders in its Ministry of Utility and Telecommunications, the area representatives or Yang Berhormat for Miri, Bintulu, Samalaju and Limbang area, and the Board of Directors. Regular engagement through meetings and water issue updates had taken place.

Sarawak Government through its Post Covid Development Plan (PCDS) 2030, as well had made it very clear that the treated water supply shall have 100% coverage and non-revenue water as low as 25% throughout the state by year 2030.

In conclusion, effective stakeholder engagement is the core of the water industry's success by understanding the stakeholders area of concern and addressing it, keeping the stakeholders informed of water issues and to adopt attitude of caring which are inline with our company’s Vision, Mission and Strategy.

Dr. Ir. Ts Mohmad Asari Daud is a Professional Engineer, Professional Technologist, Corporate Leadership Competent, NRW Management Competent, SPAN Qualified Person and a water sector enthusiast.

In 1984, he started as a water engineer in the Government as planner, then as designer and later as operator of water facilities encompassing dams, water treatment plants, distribution systems and customer services associated activities.

In 2002, he left the Government and joined a construction company before managing his own business in 2004.

In 2012, he was appointed by the Government of Selangor to sit in the Water Monitoring Committee of Selangor until 2018. He had served as SPAN Commissioner 2020 - 2023. He also provides consultancy services on water related projects.

His passion towards water made him involved and participated actively in NGO activities. He is currently the President of the MWA, Founding member of Friends of Rivers Malaysia, and Exco member of Malaysian Water Partnership.

He is currently the CEO Syarikat Air Perlis and Chair of HRDCorp Sectoral Training Committee (Utilities & Services).

Speaker Session:
Topic: Handling water challenges - engaging stakeholders, public and customers

Handling water challenges - engaging stakeholders, public and customers

Dr. Ir. Ts Mohmad Asari Daud
President
Malaysian Water Association

Water is life, yet most people take this for granted. Water is finite, yet many think it will be available forever as it is today. Water is in a cycle, cost of abstracting it at different part of the cycle differs. In the past water is taken from pristine hill source or dug from wells within the area people live. People needs to carry them to their houses in containers, but the distance may not be too far away. Now wells are getting dry, dams are not filled up as expected and water needs to be transferred from far to meet demands.

In this time of difficulties, engagement with consumers and people at large is more required than ever before. In times of multiple challenges to get water as needed, people started to realise that there is a certain value for water. Getting potable water for drinking has a cost for it. In determining cost, it can be very subjective, depending on the level of concern on its sustainability, what is considered worth to consider in ensuring its availability. Operation cost is the top of the list – customers need to pay for what is needed to get water to their premises. Full cost recovery (FCR) is the ultimate where water industry would self-financed and sustainable. The costs differ a lot as elements of efficiency, effectiveness, sustainability and environmental may not be built in the cost equally. This paper will describe the importance of each of the cost that shall be reflected in price of water to ensure that water can be continuously supplied at high quality complying to acceptable standards.

People need to be engaged to give an idea on what costs are expected to ensure that water supply and its related industry will be sustainable, assessing from current level of services provided by the water company, looking at viability of several financial options and initiatives.

Julia Muñoz (Spain, 25 yo) has been bringing extensive cultural, business, and linguistic knowledge to the Asian business development field that has helped connect Asia and Spain to reach mutual benefits from the beginning of her career.

She graduated in East Asian Studies, specialized in the Korean area, and mastered international trade and business development which motivated her to live in South Korea and to start her first professional experience as social media and website manager. Over the last two years, she has been in charge of the Asia-Australasia commercial relations in Aganova.

Along with her expertise, she has met the challenges and benefits of international cooperation for the improvement of our resources. Expanding water-leak technologies from Spain over the Asian-Oceania continents she has had the opportunity to study the region and meet the needs. From her experience at Aganova, she has signed successful projects that have helped save vast quantities of water leakage with the Nautilus System.

Speaker Session:
Topic: ROI Analysis for trunk main leak detection

ROI Analysis for trunk main leak detection

Julia Muñoz
Business Development – Regional Sales Rep (Asia-Australasia)
Aganova (Malaga)

Especially in water-stressed areas, optimizing hydric resources is crucial. This optimization can entail many strategies to detect leaks and process water to make it drinkable. Aganova will make a Return on Investment (ROI) analysis of the costs and benefits of diagnosis of water networks to minimize Non-Revenue Water (ANR).

From our experience, optimizing water availability by reducing the percentage of ANR is highly recommended due to its efficiency and cost-effectiveness. Preventing, detecting, and correcting leaks cannot be forgotten in trunk mains management despite there being an alternative way of making drinking water.

The Nautilus System can inspect up to 60 kilometers per day and detect water losses from 0.005 l/s with 1-meter accuracy. Making a complete review of the condition of the transport pipeline comes easily with adequate technology and supports the maintenance planning for the manager.

Water treatment, storage, transport, and desalination are some processes to supply quality drinking water that entail high costs on inversions that seldom are avoidable. The more processes needed, the more expensive is to lose its billing. How economical is it to invest in leak detection? We will examine the costs and return on investment in preventive and corrective water management.

Muhammad Nazir Bin Musa, a 39-year-old professional, holds a Bachelor's degree in Mechanical Engineering from the University of Technology Malaysia (2008). Currently serving as the Head of Business Planning & Development at Ranhill Water Services Sdn Bhd since 2023, he is pivotal in expanding the company's reach by acquiring water-related contracts, with a primary focus on Non-Revenue Water (NRW) projects.

From 2018 to 2023, as the Assistant Manager of Business Development, Nazir contributed significantly to the company's success by securing projects exceeding RM 600 million. His strategic approach included active participation in tenders, proposal preparation, networking with clients and stakeholders, and engagement in industry events.

In his role as Johor Bahru District NRW Manager from 2011 to 2018, Muhammad Nazir orchestrated NRW reduction activities, achieving a remarkable reduction from 27% to 21%. Additionally, he conducted awareness and technical training programs for technicians and engineers, emphasizing both theory and practical skills.

During his earlier years (2009-2011), Nazir served as an Engineer, overseeing NRW-rekated asset installation, pressure management, and maintenance activities in the Johor Southern region.

Muhammad Nazir Bin Musa's diverse experience showcases his dedication to the water services sector, where he combines leadership, strategic vision, and technical expertise to drive the success and sustainability of water-related projects.

Speaker Session:
Topic: RWS’ Experience - Pipe Replacement in Johor

RWS’ Experience - Pipe Replacement in Johor

Muhammad Nazir Musa
Head of Business Planning and Development
Ranhill Water Services Sdn. Bhd.

The effectiveness of either finding and repairing leaks or replacing pipes in a water supply system depends on the specific circumstances, the extent of the problem, and the available resources. Both approaches have their advantages and should be considered.

In practice, water supply operators often perform a combination of these approaches. Leak detection and repair can help address immediate issues and reduce water loss, while pipe replacement may be necessary for long-term infrastructure improvement. The choice between the two approaches should be based on a comprehensive assessment of the specific situation, considering factors such as the age and condition of the pipes, budget constraints, and the impact on the community.

In Johor, Ranhill Water Services (RWS) has served as the NRW reduction contractor for Ranhill SAJ (RanhillSAJ) since 2005. Over the course of 18 years, RWS successfully identified and repaired over 700,000 unreported leaks. Additionally, RWS played a role in assisting RanhillSAJ in developing pipe replacement proposals for PAAB. In 2020, RWS initiated physical pipe replacement activities after securing a tender for pipe replacement from PAAB.

This paper will highlight RWS’s experience related to pipe replacement in Johor.

Joseph Butterfield is an Innovation Manager at Mueller Water Products. Joseph has been with Mueller for nearly 4 years, a portion of which Joseph worked in Singapore on a research collaboration with the Public Utility Board Singapore. Joseph has over 13 years’ experience in the water industry and has held senior roles in network optimization and asset strategy. Joseph holds a PhD in Mechanical Engineering from the University of Sheffield UK, and his interests lie in the development of novel signal processing techniques to optimize the performance of water infrastructure, in particular non-invasive acoustic pipe condition assessment and leak detection

Speaker Session:
Conference Topic: Utilising Acoustic Sensors to Reduce Non-Revenue Water Through Improved Prioritisation of Leak Repair
Workshop Topic:Identification of Degraded Sections of Pipelines using Non-Invasive Condition Assessment

Utilising acoustic sensors to reduce non-revenue water through improved prioritisation of leak repair.

Joseph Butterfield
Innovation Manager
Mueller Water Products

The use of acoustic sensors (such as accelerometers and hydrophones) to pinpoint the location of leaks are now in regular use by water utilities world worldwide. Once identified, leaks need to be repaired to have an impact on real losses. However, commonly water utilities have a large backlog of leaks raised for repair and there is a difficulty to prioritise which leaks to repair first. Knowledge of the leaks flow rate, prior to repair, can have a significant impact on leakage levels as it allows utilities to prioritise the repair based on the size of the leak, i.e. repairing the bigger leaks first. This presentation aims to detail the findings of an extensive study, carried out to develop a method to determine the leak size (flow rate) non-invasively using permanent acoustic sensors. In order to estimate the leak flow rate, several experiments were carried out on a bespoke test rig in Canada. A number of leaks of different shapes and sizes, laid within different backfill types and pipe materials, were experimentally recorded using acoustic sensors in order to derive acoustic features related to the leaks flow rate. As much of the leak acoustic information is determined at the source of the leak, acoustic sensors were placed near to the leak. An attenuation model was then applied to determine how the acoustic propagation path is modified (or filtered) by the pipe, and therefore the leak flow rate can be derived.

Keshvinder Singh has been contributing his expertise in the water industry for 15 years, having gained experience working in large-scale water utilities and technology providers.

Originally from Malaysia where Keshvinder worked for Air Selangor in the hydraulic modelling department and later in the water loss department, he moved to Saudi Arabia in 2016 to join Marafiq-Saur which is a JV between Saudi’s Marafiq and French’s Saur responsible for the operations of Yanbu Industrial City’s water supply.

In 2017, he moved to Singapore to join AVEVA as Consultant Project Delivery and subsequently joined Schneider Electric as Consultant Smart Water.

Keshvinder has a M.Eng in the field of water engineering and is currently responsible for Schneider Electric’s smart water projects managing business development, pre-sales, delivery and after sales support. Keshvinder works with water utilities with the aim to achieve maximum ROI using smart water solutions. Keshvinder also led the APAC Research Group for SWAN Forum from 2017 – 2020 and is a member of IWA, SWA and MWA.

Speaker Session:
Topic: Sustainable Practices in Water Loss Management - For Improved Visibility and Reduced NRW

Sustainable Practices in Water Loss Management - For Improved Visibility and Reduced NRW

Keshvinder SinghConsultant Smart Water Schneider Electric Singapore

Water loss is the difference between system input volume and authorized consumption, consisting of apparent and real losses.

Figure 1 shows the water loss management lifecycle that is developed from the rich experience gathered by observing the industry practices. The diagram can be divided into two broad groups of OPEX and CAPEX investments that make up the overall lifecycle.

Expanding on the above lifecycle, the above processes can be further detailed in a stepwise approach as shown below to better manage the leaks in the water network in a sustainable manner:

- OPEX Cycle: preliminary Identification of leaks and their confirmation by running thru multiple analyses; prioritization and scheduling of ALC activities; issuing work orders; Supervise ALC activities and Supervise Leak Repair Jobs; Review zone behavior post repair jobs.

- CAPEX Cycle: plan New Pressure Management Zones and choosing the best zones based on investment ROI.

By using a big data platform for near real-time NRW calculations a few of the salient benefits that can be achieved are:

• Single version of the truth.
• A new, integrated solution built on existing data and IT for sharing information across the entire organization.
• Quicker leaks and events detection by using AI improving response times and reducing leakage flows.
• Reduction of costs of outsourced leak detection and repair works.
• A drastically reduced leakage calculation and reporting times.

Asha Budhlall, is a Leakage Product Manager at Mueller Water Products based in Toronto, Canada. She has over a decade of experience working with water pipe assessment and specializes in leak monitoring technologies. Prior to joining the Product team, she succeeded in a field, project management and team management capacity while handling critical water pipe leak detection and condition assessment projects for both distribution and transmission mains.

Speaker Session:
Topic: Digital Transformation and Human-Centric AI: Revolutionizing Water Leak Detection with The Public Utilities Board of Singapore

Digital Transformation and Human-Centric AI: Revolutionizing Water Leak Detection with The Public Utilities Board of Singapore

Asha Budhlall
Leakage Product Manager
Mueller Water Products

This paper uses Singapore’s Public Utilities Board (PUB) as a case study to explore the critical role of digital transformation in the water utility sector. The focus is on the Transmission Leak Monitoring System (TLMS), deployed across 200 km of transmission mains. Utilizing Artificial Intelligence (AI) and machine learning, the TLMS enhances operational efficiency by streamlining data collection, analysis, and reporting. Two key performance metrics, “Leak Classification Performance” and “Leak Sensitivity,” are proposed for standardized evaluation of leak monitoring systems. These metrics help utilities to make data-driven decisions and minimize operational costs.

Key advancements include a “Speed to Notification” feature that reduces alert times from 2-3 days to 1-2 days and a “Leak Sizing Algorithm” for real-time leak estimation. Performance is assessed using unique metrics like “Leak Classification Performance” and “Leak Sensitivity.” PUB’s TLMS scored 70% in Leak Classification and 94% in Leak Sensitivity, validating the system’s efficiency in minimizing false positives and accurately detecting leaks. The “Speed to Notification” performance indicator is especially crucial, employing a more robust data collection strategy and precise reporting of leak events, ultimately reducing the time and costs involved in addressing leaks. Furthermore, the system has evolved to include single-channel detection to capture leaks that would not typically be detected.

The paper details the technological aspects, such as hardware and algorithms, required for monitoring systems. It includes acoustic hydrophone sensors for data collection, cloud-based storage, and advanced data analytics. The technology is continually evolving, with plans to incorporate more AI algorithms for superior pattern recognition and acoustic analysis. Moreover, the study emphasizes that feedback from both PUB and field operators has led to iterative refinements in the system. Operational efficiency has been enhanced through a combination of augmenting human effort with advanced data analytics, AI, and data analysis.

In summary, the paper serves as a comprehensive guide for water utilities interested in adopting emerging technologies. It advocates for an integrated approach to data analytics and performance metrics, providing a roadmap for scaling and adapting new technologies for sustainable and efficient water management.

Mudasser Iqbal is the Founder and CEO of TeamSolve, a company dedicated to leveraging AI for digital transformation with a sustainable focus. With a background in AI/ML and product development, Mudasser played a pivotal role in the growth of his previous start-up Visenti and its subsequent acquisition by Xylem Inc. He brings extensive expertise, including a PhD in Computer Science, multiple patents, and recognition as an MIT Young Innovator. Mudasser's leadership and passion drive his commitment to advancing AI technology for the benefit of our society and the environment.

Speaker Session:
Topic: Can ChatGPT help with Water Losses?

Can ChatGPT help with Water Losses?

Mudasser Iqbal
Chief Executive Officer
TeamSolve

"Water Loss Management heavily relies on human expertise for the effective management of assets, as well as the observations of field crews during leakage surveys. This Total Operational Knowledge must be efficiently captured and made accessible to field teams to ensure survey accuracy, reduce human errors, and prevent asset failures. However, current state-of-the-art technology has limitations when it comes to effectively capturing human expertise and findings, which leaves the Total Operational Knowledge incomplete and inaccessible.

This presentation will focus on groundbreaking work undertaken by several water utilities in harnessing AI to assist in Non-Revenue Water (NRW) management. AI is used to capture this Total Operational Knowledge from field teams and domain experts, making it readily available to field staff, particularly in remote areas, providing them with quick access to critical guidance for asset maintenance and leakage surveys while also granting access to historical data, troubleshooting knowledge, and expert advice – all through a user-friendly chat interface. By ensuring the quality and standard of fieldwork, these utilities are empowering local staff and achieving greater cost efficiency in leak surveys. For field crews, this translates to increased productivity and job satisfaction, as they can complete more tasks with the right information at their fingertips. This innovation can save field teams 30% to 40% of the time they typically spend searching for information and reduce overall NRW management costs by enhancing predictability and operational oversight."

Varsha Prabhakar is a Data Scientist at Mueller Water Products in Toronto. She has a Master’s degree in Industrial and Systems Engineering from North Carolina State University and over 9 years of experience in designing and implementing data solutions. Her expertise lies in using AI and other mathematical modeling methods to aid the decision-making process. At Mueller, she has developed AI models to identify leaks and to assess the likelihood of pipe failure on water distribution mains. She has recently been involved in developing digital twins to help prioritize leak repairs. Varsha is interested in helping utilities leverage customized AI solutions to make optimal and informed choices.

Speaker Session:
Topic: 

Hugh Chapman serves as the Managing Director of Aqua Analytics, a company at the forefront of smart technology and leakage reduction in the water sector in Asia Pacific. With over a decade of leadership experience in global water technology firms, Hugh's career trajectory is diverse and focused. He initially honed his skills in technical and project roles within his family's water business before transitioning to Pure Technologies, where he played a pivotal role in critical water pipeline management, including trunk main leakage reduction, using proprietary technologies. In 2020, he founded Aqua Analytics, rapidly expanding to a team of over 15 professionals. The company partners with state and local governments in Australia and New Zealand on long-term water loss reduction projects, solidifying its reputation as a leader in the field.

Speaker Session:
Conference Topic: Talent, Training, and Tech: Transforming Leak Detection to Combat NRW
Workshop Topic: Advanced Techniques in Leakage Detection

Talent, Training, and Tech: Transforming Leak Detection to Combat NRW

Hugh Chapman
Managing Director
Aqua Analytics

In the contemporary landscape of municipal water management, non-revenue water (NRW) presents a significant challenge, directly impacting sustainability and economic viability. This paper delves into the transformative role of talent, training, and technology in addressing NRW, specifically focusing on enhancing leak detection strategies.

We analyse the current state of NRW globally, highlighting the critical need for improved leak detection methodologies. This is followed by an exploration of the talent aspect, where we discuss the importance of skilled professionals adept in the latest water management technologies and methods. Training initiatives that upskill personnel and foster a culture of continuous learning and adaptation are then examined.

The technological dimension forms the crux of our discussion. Here, we present cutting-edge tools and technologies that have revolutionised leak detection - from advanced acoustic sensors to inline inspection techniques. We demonstrate how integrating these technologies, guided by expert talent and comprehensive training, can significantly reduce NRW.

Finally, the paper outlines a strategic framework that water utilities can adopt to effectively integrate these three key elements. Through case studies and current best practices, we illustrate the potential for significant NRW reduction, ultimately contributing to the sustainability and efficiency of water resources management.

This paper aims to provide a roadmap for water utilities, policymakers, and industry professionals, advocating for a synergistic approach to combating NRW through talent, training, and technology.

Dr. Afifa has more than 17 years of experience in water and wastewater management, which 15 years with Indah Water Konsortium Sdn Bhd (IWK) in sewerage management. Currently, Dr.Afifa is the Head of Asset Management Unit in Planning and Engineering Department at IWK.

Graduated with a Bachelor of Technology (BTech) in Environment from Universiti Sains Malaysia (USM) in 2003, before earning her Master of Science (MSc) in Environmental Engineering in 2005 from Universiti Putra Malaysia (UPM). In 2019, Dr.Afifa has completed her Doctor of Philosophy (PhD) in Universiti Teknologi Malaysia (UTM).

At Asset Management Unit, Dr.Afifa is responsible to rollout and implement the Asset Management initiatives within IWK by developing, formulating, implementing and continuously improving the IWK’s Asset Management System which is in line with ISO 55001. Dr.Afifa is also in charge of the asset related information systems within the company which are the main source of asset related data such as the Asset Management Information System (AMIS), Integrated Geographical Information System (IGIS), Asset Risk Management System (ARMS) and capital works project planning.

Speaker Session:
Topic: Empowering Customer Management Using Geospatial Technology in IWK

Empowering Customer Management Using Geospatial Technology in IWK

Dr. Afifa Safira A Gani
Asset Manager
Indah Water Konsortium

Since 1994, Indah Water Konsortium Sdn Bhd (IWK) is entrusted with the task of developing and maintaining a modern and efficient sewerage system for major parts of Peninsular Malaysia and Labuan. Carrying 28 years of experience under its belt, IWK is responsible for operating and maintaining more than 7,000 public sewage treatment plants (STP), more than 1,300 network pumping stations (NPS) and approximately 20,000 km of sewer networks.

At first when IWK initially started off, IWK took over large number of assets which was geographically spread out. Added to that, lack of data on existing assets hampered our business activities coupled with poor quality of inherited facilities makes effective and efficient operation and maintenance extremely difficult. Together with IWK’s top management and employees playing the roles in driving more innovation initiatives across the company, Integrated Geographical Information System (IGIS) was developed to provide a single and integrated GIS for the company, improve quality, timeliness and availability of asset data and better information for operational and decision making. GIS is a modern technology for capturing, storing, retrieving, mapping and analysing spatial and non-spatial geographical data in the digital format. The implementation of GIS has been instrumental in IWK’s operational and maintenance works due to the powerful visualization aspects. Using IGIS, customer related management systems such as Customer Billing & Revenue Information System, Customer Enquiry Management System, Network Management System, Desludging Management System and Vehicle Monitoring System can be integrated to empower IWK’s customer management.

Chris Krincevski was appointed IAMA Industry Sales Manager – Water & Waste Water South Asian HUB in January 2020. As of January 2021, this role was expanded to cover Middle East & Africa. In June 2019, he was appointed the ABB PAMA Australian Digital Lead. In 2021, Chris was promoted to be the ABB PAMA National Sales Manager for Australia & New Zealand. He is based in Melbourne Australia and supports ABB in their drive into the region’s Water and Wastewater markets.

He is also Product Manager for the Continuous Water Analyser range and WaterMaster series of flowmeters and the ABB Ability Verification Tool for Measurement Devices.

Previously, to this position Chris worked as a Product Manager for ABB’s Pressure Transmitters, Recorders and Controllers, Thermal Mass flow and Ultrasonic level. Chris has also had over 20 years of front-end sales experience. Chris was appointed the National Sales Manager for Australia and New Zealand in September 2021.

Speaker Session:
Topic: How Digitalisation is Increasing Productivity in Water

How Digitalisation is Increasing Productivity in Water

Chris Krincevski
National Sales Manager PAMA & Industry Sales Manager– Water and Waste Water South Asia Middle East Africa Hub
ABB Australia Pty Limited

Although digitalisation is talked about frequently in water, there is a perception that its power is difficult to access. This paper presents examples demonstrating how digital technology is driving productivity. Unlocking the power of data, without overwhelming operators, previously unseen insights enable predictive diagnostics and preventative maintenance. Knowing more is not only leading to doing more but also doing better. Example 1 – Melbourne’s largest water company’s approach to using technology to manage fluoridation of drinking water better, driving greater process efficiency. Example 2 – how digital technology is helping a regional water authority in Victoria, deploy a proactive asset management regime.

Gary Wong is the Global Industry Principal of Infrastructure and Water at AVEVA, a leader in real-time, industrial, performance intelligence. He leads their global water, smart cities, data centers, and facilities businesses and has 25 years of extensive international experience providing sustainable, strategic and cost-effective digital solutions. Prior to joining AVEVA, he has held positions with OSIsoft, Metro Vancouver and as a consultant directing both public and private sectors on operations, digital transformation, planning, sustainability, and engineering. Mr. Wong is also the Chairman Emeritus of the Smart Water Networks Forum (SWAN) Americas Alliance and holds a Bachelor’s Degree in Chemical Engineering, is registered as a Professional Engineer in Computer Engineering, holds an M.B.A. from the Queen’s School of Business and is also a Chartered Professional Accountant.

Speaker Session:
Topic: Sustainability Through Innovation: Vision to Reality

Sustainability Through Innovation: Vision to Reality

Gary Wong
Global Industry Principal of Infrastructure and Water
AVEVA

Drinking water and wastewater utilities are inextricably connected to environmental responsibility and sustainability. Goals of reducing carbon emissions, operations optimization, and extreme climate patterns are impacting and changing the way utilities need to respond to be sustainable and resilient. Yet, overwhelming amounts of data and information silos make it difficult for utilities to take action turning vision into reality. This practical session highlights innovation from utilities around the world and is complete with case studies such as how San Jose Water saves $143,000 per year in energy costs, how Veolia Water virtually designs and engineers plants globally, and how the City of Salem is using Cloud and AI technologies to predict and prevent harmful algae blooms.

Garry became a founding partner of ATi UK in 1996, successfully directing the company to become a leading provider of engineered, analytical sensor monitoring solutions for water and gas applications.

As a leader in his field, Garry is an enthusiastic advocate of innovative, smart water solutions and supply chain collaboration, expanding the capabilities of intelligent measurement, reliable communication and actionable data to create a more sustainable future to meet the challenges of tomorrow. In his role of Director of Smart Water Solutions, Garry works closely with international utility customers and partners to deliver robust, integrated, digital solutions from Badger Meter to help users turn data into actionable insights, empowering customers to leverage data in new ways.

Speaker Session:
Conference Topic: Smart Water Nexus Revolution
Workshop Topic: Smart Water Nexus Revolution

Smart Water Nexus Revolution

Garry Tabor
Director
Badger Meter, United Kingdom

Many parts of the developed world have water infrastructure over 100 years old……. these neglected assets often lead to inefficiencies and poor levels of water quality and customer satisfaction. The historical methods for Repair or replacing vast amounts of existing assets carries a price far beyond cost effective measures and will take years. Smart Digital Water solutions offer our industry cost effective solutions today at significantly less cost. Unifying all water data from source to tap will allow water companies to optimise existing.

Garry Tabor will present how unification of multiple data sets can allow utilities to visualise their entire water system and gain actionable insights and analytical based AI models to offer predicated outcomes which allow for a proactive utility.

Tom is an experienced technology professional who has worked in the IT and Telecommunications industry for over 10 years. He has spent the last five years focusing on satellite communications at Myriota, who are an Australian based IoT satellite connectivity provider. He has extensive knowledge on how satellite connectivity and the internet of things (IoT) can be used to solve the challenges faced by water and wastewater authorities. Monitoring and management of the global water supply can be improved by many different innovative technologies, and Tom is able to offer a consultative and educated opinion which is based on his experience across implementing multiple software and hardware solutions in the water industry.

Speaker Session:
Topic: Satellite IoT Connectivity: Solving the challenges in Water Monitoring and Management using Low Earth Orbit Satellite Communications Networks

Satellite IoT Connectivity: Solving the challenges in Water Monitoring and Management using Low Earth Orbit Satellite Communications Networks

Tom Boot
Regional Sales Director, APAC
Myriota

Water scarcity is a growing issue. It will directly affect nearly 20% of the human population by 2025.

Climate change, growing population, poor distribution systems and mismanagement of water resources are just a few of the human factors that are increasingly denying people their right to safe water and sanitation.
Myriota was founded to assist with these global challenges via revolutionary IoT Satellite Connectivity. The company offers disruptively low-cost and long-battery-life global connectivity. This innovative technology enables water monitoring and management systems to assist with Resource monitoring, Compliance monitoring and Pollution containment. Examples of Myriota's technology in action include the Grundfos Solar Connect product, that alerts users to water levels and availability and quality from anywhere on earth.

Tom Boot is the Regional Sales Director for Asia Pacific at Myriota. His presentation will discuss how Myriota's technology works, and how IoT Satellite Connectivity can be used to solve the challenges highlighted above.